ABOUT
About JLB Group
At JLB Group, we help businesses grow by taking the weight of customer service off their shoulders. With over 14 years of hands-on experience in the customer service industry, we’ve seen firsthand what great support can do for a business—and more importantly, what happens when it’s missing.
Our mission
Our mission is simple: to provide reliable, high-quality customer support through scalable monthly subscription plans that fit your business needs and budget. Whether you’re a startup looking for responsive coverage or an enterprise needing a fully managed support team, we have the tools, talent, and technology to get the job done right.
What We Offer
- Monthly subscription-based customer service plans for businesses of all sizes
- Trained, professional support agents who represent your brand with care
- Phone, email, and optional chat support
- 24/7 coverage available on all plans
- Performance reports that provide insight and accountability
- Custom solutions for high-volume or enterprise operations
We know customer service isn’t just a department—it’s the heartbeat of your brand. That’s why we focus on delivering consistent, friendly, and effective communication that builds trust and loyalty with your customers.
Why Choose Us
• Over 14 years of industry experience
• Flexible plans tailored to your call volume
• Seamless onboarding with dedicated support
• Scalable solutions to match your growth
We’re proud to partner with businesses across industries to deliver the kind of support that keeps customers coming back. Let us help you create a better experience—one conversation at a time.
Ready to elevate your customer service? Explore our plans or Contact Us today.